Total calls
10
vs prior period: —
Resolution rate
80%
Resolved by the agent, no handoff needed
Avg. handle time
2m 04s
Per call, start to resolution
Missed calls
0
0% of total volume
Call volume
Calls handled per day, last 14 days
Outcomes
How calls in this range were resolved
- Resolved by agent8 (80%)
- Escalated to human2 (20%)
- Missed / no answer0 (0%)
Common queries
Most frequent topics this period
- Invoice copy request1 (10%)
- Parking information1 (10%)
- Cancel appointment1 (10%)
- Payment plan options1 (10%)
- New patient registration1 (10%)
- Tooth pain after hours1 (10%)