Frequently asked questions
The questions we hear most from ChatSyn users.
FAQ answers common questions from your knowledge base, Order Status looks up an order by ID, Appointment Booking finds and reserves an open slot, and Lead Qualification scores an inbound caller against your criteria. Try any of them live from the Bots page.
You're not charged during the 14 days, and you can cancel anytime before it ends with no obligation. If you continue, billing is month-to-month — manage or cancel anytime from the Billing page.
Starter includes the FAQ, Order Status, and Appointment Booking bots. Pro adds Lead Qualification and a higher monthly call limit. See the Billing page for your current usage and limits.
Go to Billing and use "Manage subscription" to open the billing portal — you can upgrade, downgrade, or cancel from there. Changes take effect on your next billing cycle.
Use "Forgot password?" on the login page to get a reset link by email. If it doesn't arrive within a few minutes, check spam before contacting support.
Go to Settings → CRM / helpdesk integration and connect Zendesk. Once connected, your voice agent can pull customer details and ticket history mid-call.
Yes — Settings → Voice cloning lets you clone your own voice from a short sample. Once connected, it replaces the default browser voice for FAQ and Order Status responses.
Your account and organization's data is isolated from every other customer's at the database level, and payments are processed by Stripe — we never see or store your card details.
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