Team members
2
Active seats in your organization
Total calls
10
Resolution rate 80%
Leads captured
2
0 qualified · avg score 70/11
Appointments booked
2
2 upcoming
Call volume
All team members, last 30 days
Outcomes
How calls in this range were resolved
- Resolved by agent8 (80%)
- Escalated to human2 (20%)
- Missed / no answer0 (0%)
Common queries
Most frequent topics this period
- Book a cleaning1 (10%)
- Reschedule appointment1 (10%)
- Insurance coverage question1 (10%)
- Opening hours1 (10%)
- Tooth pain after hours1 (10%)
- New patient registration1 (10%)
Lead qualification
All-time, across the team
Qualified0
Nurture0
Disqualified0
Human handoffs
Why bots escalated, all-time
Insurance question needs staff1
After-hours emergency1
voice
Insurance question needs staff · agent Jamie Cho
voice
After-hours emergency · agent
Avg. call handle time: 2m 04s